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Security and Privacy
This security and privacy policy forms part of the terms and conditions which apply when you access, use or register with this website. Once you have provided your personal details on this website you will be deemed to have read and accepted the terms of this privacy policy. The site is operated by Call Connection Limited on behalf of First Financial Limited, whose registered details are provided in the website’s terms and conditions found at the foot of this site. This security and privacy policy sets out how your personal data may be collected from you and stored securely through your use of this site.
Security
Our site uses industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and this website cannot be read in the unlikely event of someone intercepting it. All data is held securely and will only be disclosed to third parties lawfully.
Data will only be collected by this website using Secure Socket Layer (SSL) technology - this means you cannot inadvertently reveal personal information by using an unsecure connection. The latest versions of Microsoft Internet Explorer (3.0 and up) and Netscape Navigator (3.02 and up) both support this secure connection. If for any reason this option has been disabled on your browser, you will not be able to transact or login until you reset these options. Further details about how this can be checked and if necessary changed follow below.
Netscape Communicator - For Netscape go to Communicator > Tools > Options > Browser Options > Advanced and tick 'Use SSLv2' and 'Use SSLv3' boxes under 'Security'.
Internet Explorer - For Internet Explorer go to Tools > Internet Options > Advanced and tick the 'Use SSL 2.0' and 'Use SSL 3.0' boxes under 'Security'.
You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer)or an image of a key (Netscape) in the grey bar at the bottom of your screen. This should appear on any page where you are entering personal information (such as your credit card details) - no other page will transmit information about you.
Downloads
If you have an earlier version of Internet Explorer or Netscape Navigator, it is recommended suggest that you download a free upgrade by clicking below (Note: Netscape Communicator includes Netscape Navigator plus additional features such as e-mail and newsgroups)
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Credit Card / Bank Details
This comparison services site does not process card or other payments of any sort and there is no requirement for anyone to pay for the comparison services offered on this site. It is free to any UK customers shopping for products offered through this site. However, if you click through to a product provider’s site via a link on this site to purchase a product, you must read the product provider’s own security and privacy statements to ensure your details are being processed securely and you understand how it will be processed and stored. No liability is accepted for the processing or use of your data carried out by product provider(s).
Please log out when leaving this site to ensure that you are securely logged out. You will automatically be logged you out if you remain inactive on this site for 30 minutes.
Passwords
When you register on this site by entering the required details onto this website, you can set up a logon and password, personal to you and your data. You can access your data at a time convenient for you, if you wish, without having to input it all again. Your password will not be exposed to any unauthorised person or to any third parties other than Call Connection and First Financial.
Never reveal your security logon or password details to any third party. You will never be asked you for these via email. Such an email is likely to be bogus or fraudulent. Please call Call Connection if you receive such an email. Contact details are included in the "contact us" page of this site.
What happens if you forget your password?
Follow the following link and a new one will be emailed to you.
Privacy
Both Call Connection and First Financial take the protection of your data very seriously and have notified the Information Commissioner of our intention to process personal data and commitment to do so in accordance with the laws they enforce; namely The Data Protection Act 1998 (as amended) and associated laws and regulations.
The following type of information is needed in order to properly provide the comparison service during the registration and application process; name, address, email address, telephone numbers and date of birth answers to security questions, user name and password. Information about you may also be received from product providers when they generate quotations as part of the comparison service. The information First Financial has will include any information it receives if you are or become a customer of First Financial or any of its group companies. By disclosing your personal data you consent to the collection, storage and processing of such data in the manner set out in this Privacy policy.
Storage and use of your data
When your personal, and where required sensitive, data is collected via the registration forms provided on this site, the data is collated using secure methods. The data is stored on the Call Connection database to enable it to be posted to product providers’ sites to provide the comparison service to you. By providing such data you will be deemed to consent to use of such data to provide the comparison service.
The product provider receives your data through a posting to their web service, but is not allowed to use it for any purposes other than to provide a quotation in order to allow this site to provide the comparison service results to you. No liability can be accepted for the manner in which product providers use or process your data.
If you chose to purchase a product from one of the product providers, you will then be deemed to be giving them permission to use your data for the purpose of administering the contract you have applied for with them and you may be deemed by them to have given other permissions. You must check provider’s policies and terms and conditions carefully to ensure you know what permission(s) you are granting them.
The data you provide when registering will only be used for the purpose of
(i) providing the comparison service to you;
(ii) providing you with any other information on products of First Financial or Call Connection; and
(iii) unless you indicate otherwise, sharing your data with other carefully selected third party marketing companies to provide you with information on products we feel may be of interest to you.
You may also be contacted at a future date to assist with comparison services for other similar products, or at the renewal date of the product you have enquired about after visiting this site. Where a comparison service is offered to you, in the future, it will be based on the information you originally submitted to this site (for example: car details or renewal dates), therefore you must check this information carefully. If there have been any changes to the data, you are responsible for updating that data , so that accurate and up to date data can be used in future comparisons, and to ensure the correct comparison results are provided to you.
Removing permission
You are deemed to agree to use of your data to provide you with further offers and products as set out above when you visit or register with this site. However this permission can be revoked at any time by you. If you do not wish to receive any future information from Call Connection or First Financial and/or you do not want your data to be provided or shared with carefully selected third parties and you have not ticked the appropriate options on SimplyCompare.co.uk when you registered, you can update your contact preferences here: Update Contact Profile., or write to us at our registered office address at any time. In addition you will always be given the opportunity to unsubscribe from emails sent to you.
Before you provide us with any information about anyone other than yourself, you must get their prior permission. This applies to all information you provide about them, but is particularly important before you disclose any sensitive data such as health information, criminal proceedings or convictions. In submitting their details, you are deemed to be confirming that you have their full permission to do so, that the information is up to date, honest, complete and accurate and that they understand how their information will be used as set out under the terms of this Privacy and Security Statement.
If you wish to receive a copy of the information we hold about you and for details of how to apply please see our terms and conditions here.
Cookies
"cookies" will be used by this site to identify you when you visit it and to build up a profile of regular users of the site. A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information placed or recognised on your browser. If you allow use of cookies it means you will be presented with a more personalised version of the site when you are browsing. You can find out more about the way cookies work on www.cookiecentral.com.
Cookies will only be read from your cookie file placed there through your web browser's interaction with this site. Most web browsers automatically accept cookies, but normally you can alter your browser settings to prevent automatic acceptance, if you prefer. Most browsers allow you to turn off the cookie function. If you want to know how to do this, please look at your browser’s help menu. Please note however that this will restrict the services you can use and you will not login automatically.
Unsolicited e-mails
Whilst every effort will be made to restrict access to your contact details by third parties by masking certain parts of the data you provide, some product providers cannot offer a price to the comparison service list without an email address for you. Where this is required by a product provider, we have established agreements with these organisations not to send you unsolicited e-mails unless you consent to receive them. Call Connection monitors such organisations by placing seed data into their systems to ensure no unsolicited contacts are made. Call Connection will not, in operating the comparison service, opt-in to any contact options on your behalf with such product providers to further prevent your data being inappropriately used. If you experience any problems with unwanted contact or have any concerns over how product providers are using your data, please notify Call Connection at comments@callconnection.com.
Purchasing your product
Once you have received your comparison service results from us, Call Connection or any of the top three by price insurance providers may attempt a courtesy service call to you to discuss the quotation, or ask if you need further information. Call Connection or any of the top three insurance providers by price, as part of the service they provide, may also contact you though email and SMS (text message service) unless you indicate otherwise.
Please be aware no advice or specific recommendations can be provided on the products or related services you have been quoted or offered other than by the relevant insurance product provider; Call Connection, in operating this service, will only be able to transfer you to the appropriate product providers who will be able to advise and assist further. You will not be able to purchase any products on or with SimplyCompare.co.uk direct.
Call Connection may record any form of telephone contact made to you, for training, security and monitoring purposes. Access to such recordings will be restricted to Call Connection, and will not be given to any other parties unless (i) a formal request, in accordance with applicable United Kingdom Laws, is made for the purpose of administering a product you may have purchased, or (ii)it is in you best interests, to meet any legal obligation, or (iii)it is to assist in the prevention or detection of crime, or (iv) it is for the purposes of any other legitimate interest of the data controller.
Data Protection Monitoring
For details on how to access you personal data, please read the “About Us” and “terms and conditions” section of this site found here.
If you require more detailed information about your legal rights in respect of your data and The Data Protection Act 1998, you can visit the Information Commissioner’s website at: http://www.ico.gov.uk/
Confidentiality
All your personal information will be treated at all times as private and confidential. Other than as stated under the terms of this Security and Privacy document, no such personal information will be disclosed to any third parties.
Should, at any future stage, the need arise in providing the comparison service to use any other third party company’s services to assist with the monitoring or analysis of your data to ensure continued high standards of service are provided, any such companies will be required to agree to protect your data to the same standards as set out in this policy before any such data will be released to them.
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